Privacy Policy

Dispatch App · We-Dispatch System (wedispatchsystem.com) · Effective October 30, 2026

This Privacy Policy explains how Dispatch App (operated under the name We-Dispatch System, a sole proprietorship of Alexander Tchoubikin; "we", "us") collects, uses and protects personal information when you book a home-service appointment with one of the service brands we dispatch for and when you receive text messages (SMS) from us.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with the service providers that deliver our messages (for example, Twilio) and only for that purpose.

Information we collect

Contact details you give us when booking a service: name, phone number, e-mail address and the service address.
Job details: the service requested, appointment date and time, notes about the job, and the technician assigned.
SMS consent records: whether you agreed to receive text messages, when, and how (for example, verbally on the booking call).
Message records: the text messages we send you and your replies (such as STOP or HELP), with delivery status.

How we use it

To schedule and perform the service you requested and to assign a technician.
To send transactional text messages about your appointment: confirmations, schedule changes, a notice when the technician is on the way, follow-up or estimate reminders for the job you booked, and receipts.
To respond to your questions, process payments and settlements, and keep business records.
To comply with carrier rules and the law (for example, honoring opt-out requests).

We do not use your phone number for marketing or promotional text messages.

Text messaging (SMS)

You can opt in to text messages when booking by phone, by telling the dispatcher you would like appointment updates at your mobile number. Message frequency varies by appointment. Message and data rates may apply. Reply STOP at any time to stop receiving messages; reply HELP for help. Full program terms are in our SMS Terms & Conditions.

Who we share information with

Technicians assigned to your job receive the details needed to perform the service.
Service providers that operate our systems on our behalf: messaging (Twilio), e-mail, hosting and database providers. They may use the information only to provide those services to us.
Legal: when required by law or to protect rights, safety and property.

We never sell personal information, and we never share it with third parties for their own marketing.

Retention and security

We keep job and consent records for as long as needed for the service, for accounting and for legal requirements, then delete or anonymize them. Data is stored with reputable providers using encryption in transit and at rest, with access limited to staff who need it.

Your choices

You can stop text messages at any time by replying STOP. You can ask to see, correct or delete the personal information we hold about you by contacting us below.

Changes

We may update this policy; the effective date above will change when we do. The current version is always available at wedispatchsystem.com/privacy-policy.html.

Contact

Dispatch App · We-Dispatch System
14437 Greenleaf Street, Sherman Oaks (Los Angeles), CA 91423
E-mail: wedispatchsystem@gmail.com · Phone: (310) 448-6691